How to Create a Career Path
Ophthalmic Professional, January/February 2014
Bridging the Gap Between Seasoned and Unseasoned Workers
Administrative Eyecare, Fall 2012
Buying Equipment? Include Your Techs’ Advice
Administrative Eyecare, Summer 2012
Managing Technicians in Uncertain Times
Administrative Eyecare, Spring 2012
Three Key Questions for Managing Your Techs
Administrative Eyecare, Winter 2011
Moving from Tech Staff to Tech Management
Administrative Eyecare, Fall 2011
Triaging the 4:55 pm Call
Administrative Eyecare, Summer 2011
Help! There’s a Child in My Chair
Administrative Eyecare, Spring 2011
Best Practices – How Does Your Staff Compare?
Administrative Eyecare, Winter 2010
Rebuilding Your Team
Administrative Eyecare, Fall 2009
Benchmarking: Technician Performance
Administrative Eyecare, Summer 2009
Recruiting and Training Clinical Staff
Administrative Eyecare, Spring 2009
History Bears Repeating: Avoiding Downcoding by Substantiating the Chief Complaint
Administrative Eyecare, Spring 2008
Sacrificing Accuracy for Efficiency
Administrative Eyecare, Fall 2007
Competency Testing = Top-notch Patient Care
Administrative Eyecare, Summer 2005
Communicating Your Way to Good Customer Service
Administrative Eyecare, Spring 2005
The Need for Speed
Administrative Eyecare, Winter 2003
