Working in any compacity in a clinic during a pandemic can be anything but calm for staff but fortunately there are steps that can help everyone feel a little less stressed.

What does a successful in-house training program look like in ophthalmology?

How often have you found yourself saying “If I just had a few more techs like (insert name here).” Every clinic seems to have that one all-star technician if you are lucky maybe even two.

What is your waiting area saying to your patients? Do they feel rushed through like an assembly line or do they feel you care about their wait?

“It is important for the leadership team to realize that our employees are our best resource; with the surgeon’s caring attitude and surgical prowess, they can make or break your reputation.”