How to Create a Career Path

Ophthalmic Professional, January/February 2014


bridging-the-gapBridging the Gap Between Seasoned and Unseasoned Workers

Administrative Eyecare, Fall 2012


buying-equipmentBuying Equipment? Include Your Techs’ Advice

Administrative Eyecare, Summer 2012


managing-techniciansManaging Technicians in Uncertain Times

Administrative Eyecare, Spring 2012


3-key-questionsThree Key Questions for Managing Your Techs

Administrative Eyecare, Winter 2011


moving-from-techMoving from Tech Staff to Tech Management

Administrative Eyecare, Fall 2011


triageTriaging the 4:55 pm Call

Administrative Eyecare, Summer 2011


help-theres-a-childHelp! There’s a Child in My Chair

Administrative Eyecare, Spring 2011


how-does-staffBest Practices – How Does Your Staff Compare?

Administrative Eyecare, Winter 2010


rebuilding-your-teamRebuilding Your Team

Administrative Eyecare, Fall 2009


benchmarkingBenchmarking: Technician Performance

Administrative Eyecare, Summer 2009


recruiting-trainingRecruiting and Training Clinical Staff

Administrative Eyecare, Spring 2009


history-bearsHistory Bears Repeating: Avoiding Downcoding by Substantiating the Chief Complaint

Administrative Eyecare, Spring 2008


sacrificing-accuracySacrificing Accuracy for Efficiency

Administrative Eyecare, Fall 2007


competency-trainingCompetency Testing = Top-notch Patient Care

Administrative Eyecare, Summer 2005


communicating-yourCommunicating Your Way to Good Customer Service

Administrative Eyecare, Spring 2005


need-for-speedThe Need for Speed

Administrative Eyecare, Winter 2003