Today’s ophthalmology practices are busier than ever before. As Baby Boomers age, they are seeking vision care in droves as they reach the time that eye health problems present themselves. This access problem often results in long wait times and unsatisfactory scores when patients are surveyed. Many practices have trouble keeping up with the increased demand because they are following traditional processes. What may have worked in the 20th century may be in need of repair in the 21st.
Because of the increased patient volume, it’s necessary to evaluate what works and what doesn’t. Streamlining your practice’s operations may be the key to improving the bottom line and patient satisfaction ratings simultaneously.
While practices used to be able to hire technicians without any ophthalmic knowledge and train them on the job, this method is no longer cost-effective. Busy practices require their new hires to have at least a basic foundation of the job, which can then be supplemented by on-the-job training.
With over 20 years of experience in ophthalmology, Eyetechs can work with you and your staff to help you schedule more patients, keep patient satisfaction levels up, and help you work smarter, not harder, without sacrificing quality care. Please contact us to learn more.
Our mission is to train and provide continuing education to clinical staff and analyze workflow in order to help eyecare practices provide quality care to their patients in a time-efficient manner.
Jane T. Shuman, MSM, COT, COE, OCS, CMSS, President and Founder of Eyetechs, Inc., is a nationally recognized authority on clinical flow, scheduling and technician education. She worked in a high volume ophthalmology practice for over fifteen years and founded Eyetechs Inc. in 1999.
During her work as an Ophthalmic Technician and Clinical Manager, Jane has seen firsthand the many important issues confronting today’s busy ophthalmology practices. Based on her past experiences, she has learned how the proper schedule and competent technicians positively impact patient flow by decreasing wait times and increasing volume and practice revenue.
Jane has taught countless seminars on the integral aspects of today’s busy ophthalmic practice, including the annual conferences of both the American Academy of Ophthalmology and the American Society of Ophthalmic Administrators. Jane is the current Director of the Nursing and Allied Health Program of the Royal Hawaiian Eye Meeting and was recently named Co-Editor in Chief of Ophthalmic Professional. Previously, she served as the Director of the Massachusetts Society of Eye Physicians and Surgeons Ophthalmic Technician Training Program, helping to earn the 2002 and 2008 AAO State Affairs Star Award for Programs for Ophthalmic Administrators and Technicians. She was also a Member-at-Large on the Board of Directors of the American Society of Ophthalmic Administrators.
Jane has published numerous articles that can be found in many publications such as Review of Ophthalmology, Administrative Eyecare, Ophthalmology Management and Eyeworld. JCAHPO approved online courses can be found on the BSM Connection for Ophthalmology website.